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Occasionally I get a request for a refund, what is the best way to handle refunds?
Many developers offer and promote a no questions asked money back guarantee, while other MicroISVs take a more difficult stand and require a letter of destruction before refunding the software. The following is a sample letter of destruction.
To obtain a refund for Product Name software, please complete the following:
1. Uninstall and destroy all copies of Product Name software and Registration Keys (i.e., on computer systems, all backup systems, email accounts, media, printed material)
2. Destroy all documents and data created or printed with Product Name's software.
3. Please return the Product Name CD to: Company Address
4. Certify on company letterhead, signed and dated, that steps 1, 2 and 3 were completed. Please fax the statement to Fax Number.
A refund will be issued once we receive the statement and CD. If payment was online with eCommerce Company, the credit card used will be credited.
Company Name. will take legal action if evidence exists that a refund was issued and the above steps are not adhered to. All Company Name license revocations are reported to the SPA (Software Piracy Association) for audit purposes and the appropriate authorities.
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